En el caso de no estar contento con tu pedido, tienes la posibilidad de realizar un cambio o devolución, siguiendo las siguientes pautas:
- Deadline: 10 calendar days from delivery.
- Shipping costs, provided they are not due to error or defective goods, shall be borne by the customer. We do not accept freight collect shipments. Please send your returns through a reputable shipping company. Asimetric Gallery & Tattoo® is not responsible for damage, loss or theft in transit.
- When we verify that the product you want to return is in perfect condition, we will process the exchange or refund.
- Exchanges may be made for a product of equal or greater value. In case of a higher value, the difference must be paid.
- In case of return, the price of the product will be credited in the form of a coupon to be spent in the online store https://asimetric.gallery.
- Personalized items cannot be returned.
- If what you need is to exchange for another size or product, you only have to process the return and place the order again with the product you want.
- Exchanges may be made for a product of equal or greater value. In case of a higher value, the difference must be paid.
- To make an exchange or return, please write an email to the following address [email protected] and they will explain the steps to follow.
Es indispensable que los productos estén en su embalaje original y en las mismas condiciones en que te los enviamos. De no ser así (en caso de que recibamos el producto sucio, dañado, usado… ) no se realizará ningún reembolso del producto, siendo la única solución posible un nuevo envío de la misma mercancía. El nuevo envío será a cargo del cliente y el plazo para reclamaciones son quince días hábiles a partir de la notificación por nuestra parte.
